As an international standard, ISO 9001 specifies the requirements for organizations that want to ensure continual improvement and meet customers’ needs. ISO 9001 is specifically designed to serve as a guiding framework for organizations of all sizes and industries as it provides a firm customer focus, namely delivering qualitative goods and services, which subsequently leads to customer satisfaction.
Kenya Factors works with organization through the journey of design, development, training, monitoring and all effort towards certification or transition recertification. The standard assists organizations and/or professionals to plan processes, interactions and have a risk-based thinking.